Download official documents, templates, and resources designed to support the implementation of the GCCS standard across accredited organisations.
GCCS is committed to handling every complaint and appeal with impartiality, transparency, and timeliness. No retaliation — ever.
What is a complaint? A complaint is any expression of dissatisfaction about the conduct, quality, or outcome of a GCCS-related activity — for example, how an examination was conducted, the behaviour of certification body personnel, or an error on a certificate. Anyone with a legitimate interest may submit a complaint: candidates, employers, institutions, or members of the public.
What is an appeal? An appeal is a formal request to have a specific decision reviewed — such as a pass/fail outcome or an accreditation decision. Appeals are reviewed by an independent panel that had no involvement in the original decision.
Timelines at a glance
Quick answers for candidates and certification bodies.